Userwell is for Managing Buyer Suggestions
Constructing merchandise for customers is a stability between your imaginative and prescient of what your product can do for them, and refining that imaginative and prescient based mostly on their suggestions. In the event you’re actually a customer-focused firm, you’re listening. And extra, you’re making it simple for patrons to speak to you.
A very good consumer suggestions pipeline takes software program — however you aren’t constructing consumer suggestions software program too, that may imply misplaced focus in your actual product. That’s the place Userwell is available in. Userwell is already good consumer suggestions software program. You concentrate on constructing your personal product and let Userwell be your undertaking suggestions administration software program.
Collect suggestions from all channels
Being choosy about the way you obtain suggestions doesn’t precisely ship the proper sign to prospects. Identical to the ol’ Robustness Precept: you ought to be liberal in what you settle for. Userwell can settle for buyer suggestions from something.
They provide customizable Suggestions Pages (which could be as public or personal as you want) the place suggestions could be collected and seen. Additionally they provide a widget that may be simply built-in into any web page for amassing suggestions.
But it surely’s not restricted to that! There are hundreds of direct integrations from different apps, like Slack and Salesforce. Think about you could have a #suggestions channel in a Slack together with your prospects that may be fed into Userwell from there.
Plus they’ve an API, which means actually something can push suggestions information into Userwell.
Analyze the suggestions to make good product choices
Now that you’ve all of your buyer suggestions funneled into Userwell all collectively, you’ll be able to triage it, reply to it, and even open it as much as voting.
This takes guesswork the guesswork out of prioritizing work on consumer going through options. Nothing justifies a characteristic dash like clearly taking a look at a dashboard displaying you the highest requests of energetic prospects.
You possibly can add internal-only data as nicely. Due to course, not all characteristic work is equal. For instance, you’ll be able to charge the trouble degree of options after which cross-reference it with the influence it is going to have. Low effort and excessive influence options aren’t any brainers! Or cross references the options with how useful the shopper is offering the suggestions.
Doing the work
Userwell will also be used to point out these customers (or any stakeholder) the progress and plan for all these options.
Which may a devoted illustration of your high-level undertaking administration overview. However say you utilize different software program for undertaking administration. No downside! You possibly can push duties from Userwell into that software program too, as Userwell’s API and direct integrations open issues as much as a great deal of different apps.
Go forth and construct merchandise that customers love!
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